Frequently Asked Questions

1. Please stop by to make your appointment in person. The clinic is situated on the main floor of Dundas Medical Centre, next to pharmacy. Right across to Belleville General Hospital. For location click here.

2. Please use the “new patient intake form” and send it, and we will call you with an appointment at your convenience.

You can find this form “here”. This will save your time on your first appointment, and make easy for the clinician to prepare better with information handy at your first visit.

Please phone the clinic directly to book your appointment at 306-314-5492. (If we are unable to take your call, please leave a detailed message with your contact information and we will be sure to phone you back as soon as possible.)

2. Your extended health insurance information

3. Your referral from your physician if you have one. (Please note that Physical Therapists are first hand practitioners and you do not need a referral to receive treatment)

4. Any written reports from tests that you had done. For example, X-rays, MRI or CT scan. (These reports can be obtained from your local medical clinic or hospital medical records office.)

5. If you are 18 or under, bring your parent or guardian with you. (Unfortunately we will not be able to treat any children 18 and under without first obtaining signed consent from a parent or guardian.)

6 For your own comfort and hygiene, please bring a pair of indoor shoes.

7 Please wear comfortable clothing to your physiotherapy sessions. A pair of shorts is advisable for treatment of lower-body injuries (e.g. Hip, knee, ankle). Examination gowns will be provided as needed.

The first appointment can take up to 90 minutes, so please allow yourself enough time.

Subsequent visits will last between 30-60 minutes depending on the nature of your injury.

If you are using the intake form please fill in your information online and we will call you back.

Most Employee benefit plans / Insurance policies / Extended health plans (like Blue Cross or Great West life etc.) cover physiotherapy and massage therapy services in private clinics. Its a good idea to check with your insurance provider regarding the amount and frequency of coverage you are entitled to.

If not, as a patient, you are required to pay us directly at the time services are rendered or products are received. We will provide you with an official receipt with all the required information to collect your reimbursement from your extended health insurance company.

Please click here for a detailed list of our fee structure.